Services and Benefits

For customers using our preservative products within their own timber treatment facilities, we have a unique range of services and initiatives that can help them and their customers make the most of timber.

Our team of experienced scientists, technicians and engineers use a range of leading edge equipment and technologies to help you achieve the very best quality treatment results possible in a safe and responsible manner.

 

Key support services

Plant control and management

To effectively manage the quality of treatment, and to optimise overall efficiency of plant operations, we offer Tan-Treat® plant control and management system.

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Training

We provide operator training for our customers at their own treatment plant facilities. The training provides operators with the necessary tools to simply operate the plant as well as enable them to become self-sufficient in their roles within the business.

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Technical support

We partner with our customers to help ensure that their treated timbers are suitable for end-use application, helping protect their long-term reputation and avoid potential costly customer claims. Our specialist technical team analyse customer solutions and treated timber samples.
Field technical support is also provided where required, to assess how changes at the plant would result in treatment optimisation. We also provide assistance with the interpretation of technical and regulatory information.

Services that make the difference

Planned preventative maintenance

Our in-house Engineering team provide an on-site assessment service. And to help our customers with compliance and to avoid the costly consequences of unexpected breakdowns, we offer the Arxada Planned Preventative Maintenance Scheme.

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Treatment plant design

Whether you require a complete new timber treatment operation or an upgrade to an existing treatment plant, we can guide you through the process. From initial project specification, through to the appointment of contractors and final commissioning, our experienced engineers can provide support as and when required.

 

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Account management

Every customer has a dedicated account manager. As well as being your main point of contact, the account manager will focus upon timber industry dynamics that relate to your business, helping to build successful long-term relationships.

 

Product supply

At our regional headquarters in Port Shepstone, our supply team arrange appropriate deliveries either through professional chemical industry bulk delivery transport or in bulk containers (IBCs) and/or 25 litre drums. All products have appropriate regulatory and safety labelling in place.